Terms of Use

Learn more about how eelspace collects and uses data and your rights as an eelspace user.

Updated: November, 2020

The following terms of service (these "Terms of Service"), govern your access to and use of the eelspace website and mobile application, including any content, functionality and services offered on or through www.eelspace.com or the eelspace mobile application (the "Site") by eelspace technologies Ltd. (33 Ikpa Road, Uyo, Akwa Ibom State, Nigeria)referred hereto as "eelspace" "we" or "us" and “you” or “user” means you as a user of the Site.



Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Fiverr Payment Terms, found here (“Payment Terms”), and our Privacy Policy, found here, each of which is incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.



This Site is offered and available to users who are 12 years of age or older. If you are under 12 you may not use this Site or the eelspace services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.



Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.



The original language of these Terms of Service, as well as all other texts throughout the Site, is English. eelspace makes available this translation for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.

Key Terms

Buyers are users who purchase services on eelspace.


Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.


Custom Orders are requests made by a Buyer to receive a Custom Offer from a Seller.


Sellers are users who offer and perform services through Gigs or through the Logo Maker on eelspace.


Gig Packages allow Sellers to offer services in different formats and prices.


Packages can include upgrades, which lets Sellers price their service for a basic price of over $5.​


Gig Page is where the Seller can describe their Gig and the Gig’s terms, and the Buyer can purchase the Gig and create an order.


Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Gig.


Orders are the formal agreements between a Buyer and Seller after a purchase was made from the Seller’s Gig Page.


Sellers are users who offer and perform services through Gigs or through the Logo Maker on eelspace.

Overview (Main terms, in a nutshell)

  • Only registered users may buy and sell on Fiverr. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
  • Gigs on eelspace may be offered at a base starting price of $5. Some Gigs are offered at a base price of more than $5 as determined by the Seller.
  • Buyers pay eelspace in advance to create an order
  • Users may not offer or accept payments using any method other than placing an order through eelspace.com.
  • When purchasing a Gig, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page. Fiverr retains the right to use all published delivered works and Logo Designs for Fiverr marketing and promotion purposes.
  • We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.

SELLERS

  • Sellers create Gigs on eelspace to allow Buyers to purchase their services.
  • Sellers may also offer Custom Offers to Buyers in addition to their Gigs.
  • Each Gig you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount.
  • eelspace accredits Sellers once an order is completed.
  • The Seller's rating is calculated based on the order reviews posted by Buyers or previous employers gotten outside eelspace. In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
  • For security concerns, eelspace may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple eelspace accounts to a single withdrawal provider.
  • Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

BUYERS

  • You may not offer direct payments to Sellers using payment systems outside of the eelspace platform.
  • eelspace retains the right to use all publicly published delivered works for eelspace marketing and promotional purposes.
  • Buyers may request a specific service from the Post a Request feature. Services requested on eelspace must be an allowed service on eelspace. Please click here for guidelines on approved services. Users should refrain from using the Post a Request feature for any purpose other than looking for services on eelspace.

ORDERS

  • Once payment is confirmed, your order will be created and given a unique eelspace order number.
  • Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.
  • The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms of Service. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
  • An Order is marked as Complete after it is marked as Delivered and then accepted by a Buyer. An Order will be automatically marked as Complete if not accepted and no request for modification was submitted within 3 days after the Order was marked as Delivered.